Privacy Policy (Australia)
Last updated: 30 September 2025
Operator: PM Design Group Pty Ltd (ABN 34 644 323 339) and related bodies corporate (together, “PM Design Group”).
Head Office: 50 Gheringhap Street, Geelong VIC 3220, Australia
Phone: +61 3 5249 4800 | Email: admin@pmdesign.com.au
Contents
Purpose and Scope
Information We Collect
How We Use Personal Information
Cookies, Analytics and Tracking
Direct Marketing and Spam
Disclosing Personal Information
Overseas Disclosures
Security
Retention and De-identification
Access and Correction (APP 12/13)
Children
Complaints
Changes to this Policy
Contact
1. Purpose and Scope
This Privacy Policy explains how PM Design Group collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected via our website, email and phone enquiries, events, recruitment, and our sales and service activities across Australia.
2. Information We Collect
Identity and contact: name, job title, employer, postal address, phone, email.
Business and project: site/location details, specifications, purchase order/quote details, service history.
Communications: enquiries, feedback, support requests, call notes.
Website/technical: IP address, device/browser details, pages viewed, referring URLs, cookies and analytics data.
Marketing preferences: subscriptions, event registrations, consent/opt-out records.
Recruitment: CV/résumé, qualifications, right-to-work information and referee details (if you apply for a role).
Where practicable, we collect personal information directly from you (e.g., forms, emails, calls, meetings). We may also collect from your employer or colleagues, publicly available sources (e.g., LinkedIn), or trusted service providers where lawful.
3. How We Use Personal Information
Respond to enquiries and provide quotes, products and services.
Manage projects, orders, deliveries, invoicing and warranty/service support.
Operate, secure and improve our website and IT systems (including analytics and debugging).
Send service updates and (with consent or as permitted) marketing communications.
Manage events, webinars and training.
Recruit, assess applications and onboard personnel.
Comply with legal, regulatory and insurance obligations and manage risks and disputes.
4. Cookies, Analytics and Tracking
We use cookies and similar technologies to enable core functionality (e.g., session management), remember preferences and understand website usage (analytics). You can control cookies via your browser settings; blocking some cookies may affect functionality. We may use third-party analytics providers who process de-identified usage data on our behalf (see Overseas Disclosures).
5. Direct Marketing and Spam
We only send direct marketing by electronic messaging where permitted by the Spam Act 2003 (Cth) (e.g., with your consent or where an existing business relationship and consent exceptions apply). You may unsubscribe at any time using the link in our messages or by contacting us.
6. Disclosing Personal Information
We may disclose personal information to: related entities and trusted suppliers (IT, cloud hosting, analytics, email/marketing platforms, couriers, field service partners); professional advisers (lawyers, auditors, insurers); your employer or nominated contacts in connection with services we provide; regulators and law enforcement; and potential buyers and their advisers in connection with a business transaction (subject to confidentiality). We require third-party service providers to handle personal information in accordance with the APPs and with appropriate security.
7. Overseas Disclosures
Our cloud and IT service providers may store or process information in data centres located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure recipients protect it in a manner consistent with the APPs.
8. Security
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method is completely secure; please notify us immediately if you suspect misuse or a breach.
9. Retention and De-identification
We keep personal information only for as long as needed for the purposes described or as required by law, then take reasonable steps to destroy or de-identify it.
10. Access and Correction (APP 12/13)
You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and give reasons if we cannot comply (for example, where a legal exemption applies).
11. Children
Our website and services are primarily directed to business customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
12. Complaints
If you have a privacy concern or wish to make a complaint, please contact us using the details below with full particulars. We will acknowledge receipt and aim to resolve your complaint promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will be posted on the website with the effective date.
14. Contact
PM Design Group — Privacy Enquiries
50 Gheringhap Street, Geelong VIC 3220, Australia
Phone: +61 3 5249 4800 | Email: admin@pmdesign.com.au.
© 2025 PM Design Group. All rights reserved.
Cookies Notice
Cookies Notice
Last updated: 30 September 2025
We use cookies and similar technologies to: (a) enable site functionality (e.g., session management, security, load balancing), (b) remember your preferences, and (c) analyse site usage to improve performance and content.
Types of cookies we use
Strictly necessary: required for core functionality (cannot be switched off).
Performance/analytics: aggregated, de-identified usage stats (e.g., pages visited, time on page).
Functionality: remember choices such as region or last visited office.
Marketing (if enabled): measure campaign effectiveness; only set where permitted.
Managing cookies
You can control cookies via your browser settings; blocking some cookies may impact site functionality. Analytics vendors process usage data for us under contract; we do not sell personal information.
Contact
Questions about cookies? Email admin@pmdesign.com.au.