Privacy Policy (Australia)
Last updated: 14 October 2026
Operator: This website is operated by PM Design Group (ABN 41 075 251 984), referred to in this Privacy Policy as “PM Design Group”, “we”, “us” or “our”.
Head Office: 50 Gheringhap Street, Geelong, Victoria 3220, Australia
Phone: +61 3 5249 4800
Website: https://www.pmdesign.com.au
Contents
Purpose and Scope
Information We Collect
How We Use Personal Information
Cookies, Analytics and Tracking
Direct Marketing and Spam
Disclosing Personal Information
Overseas Disclosures
Security
Retention and De-identification
Access and Correction (APP 12/13)
Children
Complaints
Changes to this Policy
Contact
1. Purpose and Scope
This Privacy Policy explains how PM Design Group collects, uses, stores, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Policy applies to personal information collected through www.pmdesign.com.au (the “Site”), including through website enquiries, contact forms, requests for quotations, employment applications where available, subscriptions and other online interactions.
PM Design Group provides professional engineering consultancy and associated technical services to commercial, industrial, infrastructure, residential and government-sector clients.
Personal information may also be collected in connection with project enquiries, professional engagements, business relationships and recruitment activities.
Where personal information is collected through channels outside the Site, additional privacy notices or contractual arrangements may apply.
Although our services are primarily directed towards Australian clients, enquiries may be received from individuals and organisations located overseas.
2. Information We Collect
Depending on how you interact with PM Design Group and the Site, we may collect the following categories of personal information.
Identity and Contact Information
Full name, job title and employer or organisation.
Postal or business address.
Telephone number and email address.
Professional contact information provided during business enquiries.
Communications and Enquiries
Website enquiries, requests for quotations and correspondence.
Feedback, questions and service-related communications.
Project descriptions, specifications and other information voluntarily submitted.
Records of interactions with PM Design Group.
Website and Technical Information
Internet Protocol (IP) address.
Browser type, device information and operating system.
Pages visited, referring websites and interactions with the Site.
Cookie identifiers, website usage information and analytics data.
Marketing Preferences
Subscription preferences and consent records.
Event registrations and requests for company information.
Marketing communication preferences and unsubscribe records.
Recruitment Information
Where employment applications are accepted through the Site, we may collect:
Name and contact details.
Employment history, qualifications and professional experience.
Résumé, cover letter and supporting application documents.
Information relevant to assessing suitability for a position.
We do not generally require sensitive personal information at the initial application stage unless it is reasonably necessary and permitted by law.
If sensitive information is provided, it will be handled in accordance with applicable privacy requirements, including obtaining consent where required.
We generally collect personal information directly from you when you submit an enquiry, complete a form, request information or otherwise interact with PM Design Group.
In some circumstances, information may be obtained from publicly available professional sources, authorised representatives or third parties where permitted by law.
3. How We Use Personal Information
PM Design Group may collect, use and disclose personal information for the following purposes:
Responding to enquiries, requests for information and quotation requests.
Communicating with existing and prospective clients, suppliers and professional contacts.
Assessing project requirements and preparing engineering consultancy proposals.
Providing, administering and supporting professional engineering and related services.
Operating, maintaining, securing and improving our website and information technology systems.
Monitoring website performance, analysing usage and resolving technical issues.
Sending service updates, company announcements and marketing communications where permitted.
Assessing applications for employment and communicating with applicants.
Managing contractual, regulatory, insurance and legal obligations.
Maintaining business records and managing operational risks.
Investigating complaints, resolving disputes and protecting our legitimate business interests.
We may also use information for other purposes where you have provided consent or where the use is otherwise authorised or required by law.
4. Cookies, Analytics and Tracking
The Site may use cookies and similar technologies to support essential website functionality, maintain security, remember preferences and understand visitor interactions.
Cookies are small data files stored on your device when you access a website.
We may use the following categories of cookies:
Essential Cookies
Necessary for the operation, functionality and security of the Site.
Analytics Cookies
Used to understand website traffic, visitor behaviour and website performance so that we can improve functionality and user experience.
Preference Cookies
Used to remember selected preferences and improve your browsing experience.
Marketing Cookies
Where implemented, these may be used to measure the effectiveness of marketing activities and support relevant advertising.
Where a cookie consent mechanism is provided, you can manage applicable non-essential cookie preferences through that mechanism.
You may also manage or disable cookies through your browser settings. Restricting certain cookies may affect the functionality or performance of the Site.
Website analytics and associated technical information may be collected or processed by our website platform and analytics service providers.
Depending on the technology used, this information may include IP addresses, device identifiers, browsing activity and other information that may constitute personal information under Australian privacy law.
For information about possible overseas processing, please refer to Section 7.
5. Direct Marketing and Spam
PM Design Group may occasionally send marketing communications, service announcements, company updates, industry information or other relevant business communications.
We will send commercial electronic messages only where permitted by the Spam Act 2003 (Cth) and other applicable legislation.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in applicable messages or by contacting PM Design Group through the details provided in this Policy.
Opting out of marketing communications does not prevent us from sending necessary service-related, contractual or administrative communications.
6. Disclosing Personal Information
PM Design Group may disclose personal information to third parties where reasonably necessary for legitimate business operations, professional service delivery or compliance with applicable laws.
Recipients may include:
IT and Technology Providers: Website hosting providers, cloud storage services, analytics providers, communication platforms and other technology suppliers.
Professional Advisers: Legal advisers, accountants, auditors, insurers and other professional consultants.
Project and Service Partners: Authorised subcontractors, specialist consultants, engineering partners and service providers engaged in connection with relevant projects.
Clients and Authorised Representatives: Employers, project stakeholders or nominated contacts where necessary for a professional engagement.
Government and Regulatory Authorities: Regulators, law enforcement agencies, courts and government bodies where disclosure is required or authorised by law.
Business Transaction Participants: Potential purchasers, advisers or other authorised parties in connection with a proposed business sale, merger or restructuring, subject to appropriate confidentiality arrangements.
Where third-party service providers handle personal information on our behalf, we take reasonable steps to ensure they apply appropriate privacy, confidentiality and information security safeguards.
We do not sell personal information to third-party data brokers.
7. Overseas Disclosures
PM Design Group uses website hosting, cloud technology and other digital service providers that may process or store personal information outside Australia.
Our website platform, Squarespace, and other service providers may use infrastructure, personnel or subprocessors located internationally, including in the United States.
Information collected through website forms, enquiries, subscriptions and other online interactions may be processed through these systems.
Copies of submissions may also be stored in PM Design Group's business communication, document management or other authorised information systems.
The countries in which personal information is processed or disclosed may depend on the particular services and third-party platforms used by PM Design Group.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps, where required by Australian privacy law, to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.
Additional overseas recipient countries will be identified where relevant and practicable, having regard to our actual service providers and data handling arrangements.
8. Security
PM Design Group takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
Access controls and user authentication.
Secure website connections and data transmission measures.
Appropriate management of business systems and authorised service providers.
Restricted access to personal information based on legitimate business requirements.
Reasonable processes for identifying and responding to information security incidents.
Although we take reasonable precautions, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If you believe personal information provided to PM Design Group has been accessed, disclosed or otherwise handled without authorisation, please contact us promptly using the details in Section 14.
Where required, we will assess and respond to eligible data breaches in accordance with applicable legal obligations.
9. Retention and De-identification
PM Design Group retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records or comply with applicable legal, contractual and regulatory requirements.
Retention periods may vary according to the type of information and the circumstances in which it was collected.
Where personal information is no longer required, and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
Recruitment Information
Where employment applications are accepted through the Site, unsuccessful applications may be retained for up to 12 months for recruitment administration and consideration for future opportunities, where appropriate.
After the applicable retention period, we will take reasonable steps to destroy or de-identify application information unless continued retention is required or authorised by law.
Applicants may contact PM Design Group to request the removal of their application information. Such requests will be considered in accordance with applicable legal obligations.
10. Access and Correction (APP 12/13)
You may request access to personal information that PM Design Group holds about you, subject to applicable legal exceptions.
You may also request the correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, contact PM Design Group using the details provided in Section 14.
We may require reasonable verification of your identity before processing a request to protect personal information against unauthorised disclosure.
We will respond within a reasonable period and in accordance with applicable legal requirements.
If we cannot provide access to or correct particular information, we will explain the reasons for our decision where required by law and advise you of available complaint mechanisms.
11. Children
The Site and PM Design Group's professional services are primarily directed towards businesses, organisations, professional clients and adults.
We do not knowingly seek to collect personal information from children through the Site.
If you believe that a child has provided personal information without appropriate authorisation, please contact PM Design Group.
We will assess the circumstances and take reasonable steps to address the information in accordance with applicable privacy requirements.
12. Complaints
If you have concerns about how PM Design Group has collected, used, stored, disclosed or otherwise handled your personal information, you may submit a privacy complaint using the contact details in Section 14.
Please provide sufficient information about your concern to allow us to investigate it appropriately.
We will acknowledge receipt, assess the circumstances and aim to resolve complaints fairly and within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy rights and complaints is available at:
13. Changes to this Policy
PM Design Group may update this Privacy Policy from time to time to reflect changes in business operations, website functionality, technology, service providers or applicable legal requirements.
The current version will be published on the Site with its latest revision date.
We encourage visitors to review this Policy periodically.
Continued use of the Site following an update does not diminish any privacy rights or protections available under applicable legislation.
14. Contact
For privacy enquiries, requests for access or correction, complaints or questions regarding this Privacy Policy, please contact:
PM Design Group
ABN: 41 075 251 984
50 Gheringhap Street
Geelong, Victoria 3220
Australia
Phone: +61 3 5249 4800
Website: https://www.pmdesign.com.au
© 2026 PM Design Group. All rights reserved.